Complaints
We aim to provide a straightforward, honest service. If something hasn't gone as expected, we want to hear about it so we can put it right.
Email us at carsforcashwales@outlook.com with a description of your complaint and any relevant reference information (such as your vehicle registration or the date of your enquiry). We aim to acknowledge all complaints within 2 working days and to provide a full response within 10 working days.
What to include in your complaint
- Your full name and contact details
- Your vehicle registration number (if applicable)
- A clear description of the issue and when it occurred
- What outcome you are looking for
Our process
We will acknowledge your complaint, investigate it fairly and respond in writing. If we cannot resolve the matter to your satisfaction, we will explain why and advise you of any further options available to you.
Further escalation
If you remain dissatisfied after our final response, you may wish to seek independent advice from Citizens Advice (citizensadvice.org.uk) or, for data protection matters, the Information Commissioner's Office (ico.org.uk).